What's new?
Organisation admins and Primary account contacts can now reset passwords for their active members in Flash Connect without waiting for a response from the Flash support team.
Where to find it: Go to Flash Connect → Profile → Members, select the relevant member, and use the new Actions dropdown. Choose Reset password to initiate the flow.
How it works:
The reset flow sends a password reset email to the member
A temporary lockout prevents duplicate requests
You can repeat the request if the emailed link has expired
Who can use this: Available to Primary account contact and all organisation members with ADMIN access level.
Why it matters: This gives your admin members direct self-service control over their team's access to the portal reducing dependency on the Flash support for routine credential management.