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Introducing the new authentication feature: Passkey

We are enhancing our authentication methods by introducing Passkey for our products. This will ensure more secure and convenient access to our platform, saving you time and increasing your overall security.

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Written by Support
Updated over 3 weeks ago

What is Passkey?

A Passkey is a FIDO(Fast IDentity Online) authentication standard that enables users to log into applications and websites similarly to how they unlock their devices using biometrics, a PIN, or a pattern. Passkeys are associated with a user’s account on a website or application, removing the need to input usernames, passwords, and time-synchronized OTPs (one-time passwords).

Why Passkey?

Advantages of Passkey:

  • Security: Passkey significantly increases security levels by minimising the risk of phishing and password theft.

  • Convenience: Users no longer need to remember or enter passwords, making the login process simpler.

  • Speed: Authentication using Passkey is faster than traditional methods.

  • Compliance: The feature assists in meeting regulatory and compliance requirements for data protection and user authentication.

How do I use Passkey?

Easy transition process:

Step 1: Go to the Security settings page->Login Options in Flash Connect.

Step 2: Click the "Register Passkey" button.

Step 3: Follow the instructions to set up Passkey on your device.

Frequently Asked Questions (FAQ)

  • Can I use Passkey from my all devices?
    ​    - Yes, Passkey can be used on multiple devices that support biometric authentication, PIN, or pattern-based unlocking. Even if a device does not support it, you can use a compatible device to sign in.

  • What should I do if my device does not support Passkey?
    ​    - If your device does not support Passkey, consider updating your device or using an alternative supported device. Alternatively, you can continue using traditional authentication methods.

  • Is Passkey secure enough for sensitive business operations?
    - Yes, Passkey is designed to provide high levels of security and is compliant with FIDO standards, making it suitable for sensitive business operations.

  • How do I update or reset my Passkey if needed?
    ​    - You can update or reset your Passkey by accessing the security settings (Security settings page->Login Options) and following the instructions provided to update or reset your authentication credentials.

  • Can I use my previous authentication methods?
    ​    You can continue using “Login with Google” or opt for traditional two-factor authentication (2FA) with Authy as an alternative. To proceed, go to the login page and click the ‘Choose another option’ button.

  • Do I still need Authy for the 2FA?
    ​    Yes, the traditional 2FA method is only supported via the Authy app.

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